The regular room with 2 queen beds was disgusting and so nasty. We went to the pool, the slope on the shallow end was so slippery my 3 year old fell and hit his head, I almost fell myself. The room next to us had a dog that sounded like it was getting beat from the whimpers it was letting out. The suite was pretty nice, but it was the farthest they could possibly get us away from the elevator. So they told me if I wanted to stay another night I would have to change rooms ( I have 3 boys with me 7,3,1) so we all had to pack our things and change rooms to a different floor. I called them and told them and they said it was my fault that I told them to take a night off. When I checked in June 29, it was supposed to be until the 3, they had took a night off of my room (checking me out on the 2nd). my rooms were supposed to be comped through the Caesars app. She called the manager and he said he would do it just this one time. I have a FoundersCard (which makes you a diamond member), I asked if I could be upgraded to a suite (with the FoundersCard it has complimentary upgrades to a suite). I checked in and the staff all had masks on, but had grumpy and irritable attitudes. brutally honest): This is the worst Harrahs Casino in the United States and probably the whole world. The lunch buffet had good variety and was hot and fresh.Would we stay here again, yes realizing that there are fancier and livelier casinos on the coast, the price and value was worth it.LONG POST AHEAD (Be Prepared. The bar staff were very nice and friendly. This could all have been avoided.The pool area had a very nice upgrading and along with the bar area. This resulted in a time consuming discussion with the front desk and then with the manager who reluctanly decided to take the $10 off the bill. We found this out from the cashier at the buffet after we had charged it to a credit card. The front desk did not seemed to be too knowledgeable and did not inform us at the time of checkin that we could opt out of housekeeping and receive a $10 food credit if it you charge it to your room. The bed was comfortable but the pillars were terrible. The price and value was was very good, the staff were friendly and helpful and the room was nice. Although we found there were many good improvements there were still some of the old that took away from the experience. We spent 2 nights here, it had been a long while since we've stayed at any casino.

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